Refund Policy

1. Overview

At RedactRocket, we want you to be satisfied with our service. This Refund Policy explains when and how you can request a refund for your subscription. Our refund policy is designed to be fair to both you and us, taking into account the actual usage of the service.

2. 14-Day Refund Period

If you are not satisfied with RedactRocket, you may request a refund within 14 days of your initial purchase. This applies to first-time subscribers only.

2.1 Proportional Refund Calculation

Refunds are calculated proportionally based on your actual usage of the service. The refund amount is determined by the following formula:

2.2 Examples

For the Starter plan ($9/month, 100 pages):

• 0 pages used → refund of $9.00 (100%)
• 20 pages used → refund of $7.20 (80%)
• 50 pages used → refund of $4.50 (50%)
• 100 pages used → refund of $0.00 (0%)

To request a refund, contact us through the contact form with your account email address.

3. Cancellation

You may cancel your subscription at any time. When you cancel:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• No refund is provided for cancellations after the 14-day refund period

4. Non-Refundable Situations

Refunds are not provided in the following situations:

• Requests made after the 14-day refund period
• Renewal charges (you are responsible for canceling before renewal)
• Account termination due to violation of our Terms and Conditions
• When 100% of the page limit has been used

5. Complaints and Service Issues

If you experience issues with the Service (e.g., the service is unavailable, critical functionality does not work), you have the right to file a complaint.

5.1 How to File a Complaint

To file a complaint:

1. Contact us through the contact form
2. Include your account email address
3. Describe the issue you experienced
4. Specify the dates when the issue occurred

5.2 Complaint Resolution Time

We will respond to your complaint within 14 days of receipt. If we do not respond within this period, the complaint is considered accepted in accordance with applicable consumer protection laws.

6. How to Request a Refund

To request a refund:

1. Contact us through the contact form
2. Include your account email address
3. Briefly explain the reason for your refund request

We will respond within 14 days and process approved refunds within 5-10 business days. Please note that it may take an additional 5-10 days for the refund to appear on your statement, depending on your payment provider. Refunds are issued to the original payment method.

7. Dispute Resolution

If you are not satisfied with our response to your complaint, you have the right to pursue claims in court.

8. Changes to This Policy

We may update this Refund Policy from time to time, if allowed or required by law. Changes will be posted on this page with an updated "Last updated" date.